Reply
Mar 02 2017
By: PGSP213 First Son 5 posts
Offline

Your thoughts on PSN Banning?

[ Edited ]
27 replies 438 views Edited Mar 3, 2017

So, long story short - I got banned for creating a stupid username. My username was "The****Tickler" and, as the name suggests - I was a proud and happy **** Tickler. Until the 25th of February when my account was banned. But, I didn't notice until a few days back. I did some Googling and researching everywhere, and thought perhaps the best thing to do would be contact Sony support via Email, I did, and failed. They told me that there is absolutely nothing they can do. So, I tried the phone, and, again, I was told in three different accents and three different countries, to leave them alone and that I have no chance to get my account back. In Sony's world, a ban is a ban. And that's fine. 

 

See, I'm not going to come here complaining about being banned. I know I'm banned, and I've come to accept that I cannot (moreso they won't) unban the account. And that's perfectly fine. 

 

But, I had a thought - and I really considered it as a viable option. 

 

Of ALL of the gaming companies, networks, agencies, groups, forums, etc that have existed, continue to exist, and will begin to exist, there has been, will always be and will continue to be - a way to change your name, in case of situations like this. I remember when I was forced to change my name on Xbox 360 back in the day. And again on Steam, and that wasn't a problem. I was happy to do so. But an instant-permaban? I mean, come on. That's a little harsh, right? Considering I spent a ton of money on my account, the games and DLC's that came with it - sure, they're replaceable... But, I've encountered far worse names than that of mine, and they've been on PSN much longer. For the sake of not getting others banned, I won't name - but some have been downright racist and offensive.

 

So my question is in two part - do you think the instant-permaban is too harsh - perhaps a 3 strike system might be better suited? and, who was ever that offended by being tickled on the butt anyway? (That's a joke. Don't get offended now.)

 

Anywho, 

 

I'd like to hear others views on this, maybe you agree, maybe you don't, but I'd like to know your thoughts. 

 

MOD EDIT: Removed profanity. Please do not try to avoid the profanity filter. -minako85v
Side note for minako85v - I wasn't trying to avoid, I had already censored the word myself. :-)
Message 1 of 28 (438 Views)
MVP Support
Registered: 01/09/2010
Offline
44747 posts
 

Re: Your thoughts on PSN Banning?

[ Edited ]
Mar 2, 2017

@PGSP213

 

So, you accept the ban but you really don't accept the ban, correct?

 

Sony used to offer the option of setting up a new PSN ID & being able to transfer some (not all) details of the old account to the new one, I assume this was not offered to you? If no, have you asked them if this is an option for you?

 

I too have seen far worse names than your old one, having said that, if you do see some, please do report any names to Sony you feel are "innapropriate" & if Sony agrees with you they will take action against them.

 

As for your question, I certainly don't agree with the 3 strike rule no, I'm not in the habit of letting someone intentionally or otherwise break the rules 3 times before being dealt with, but maybe in some circumstances yes, there perhaps should be other options or for each case to be looked at individually, but in the end Sony has the final say so.

 

BRIT-KO

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service Available Mon-Fri 8am - 8pm
General Enquires - 1-800-345-SONY (7669)
Account & Billing Support -1-877-971-SONY (7669)

Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm - LiveChat
Message 2 of 28 (432 Views)
First Son
Registered: 03/01/2017
Offline
5 posts
 

Re: Your thoughts on PSN Banning?

[ Edited ]
Mar 2, 2017

Well I agree with you, and in your post you mentioned that "You accept the ban, but you don't accept the ban?" well - I accept the punishment for my own mistake; and I (now) understand what I did wasn't entirely the best option; however, I do find the punishment a little too overkill in the aspect of what has happened. 

 

Let's look at other cases I have seen on these very forums - one guy took a payment back via PayPal from Sony because he wanted a refund for the game, he was banned. Sony then gives him the option of paying off and settling that "debt" to enable his account again. 

 

Another user by the name of iJihad which made headlines all over, was banned for "offensive" name because it "incited hatred" or other reasons; he was then - after national media attention - allowed to change his name and recover his account. 

 

While I agree, Sony PSN is made up of all people from all walks of life, I just find it a little hard that a silly username - regardless of intent - is instant perma-ban in this aspect. It's treating the entire community as if nobody has ever seen or heard a swear in their whole life. And this isn't a good thing. Perhaps Sony giving me the option to take all my content to my new account would be a welcomed thing, however, after 20+ emails asking Sony to consider this or a name change, they will still not budge. And calling the German support line is not the best option either - because they simply say "no" and hang up. 

 

And perhaps a 3 strike rule would encourage those to do things bad twice only to behave after the third time - however, in most cases - I (and many) would assume that responsibility would ensue. In my case, I made a username which I thought wouldn't be offensive. Simply because it is an account in Germany, and this name is in English and most people wouldn't know what it is - however, that proved to be false thinking. 

 

So sure, I disagree that Sony should perma-ban for a silly thing - and then inform people that it is "not possible to enable a name change" as this is not true. A name change is an option they can do. But they will not do, for their own policies. 

 

I would assume a better system would be based on "points" like a driving license, you get a maximum of 3 points against your name - and then you're done. With each offense consisting of a specific set range of points. For example - sending a racist/hate message would consist of 1.5 points. Creating an offensive name would be 2 points and a forced name change. Etc.

Message 3 of 28 (422 Views)
Reply
0 Likes
Fender Bender
Registered: 01/20/2013
Offline
2187 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

Why is it that  when somebody breaks the rules and gets caught, they then think that the rules need changed? Specifically just to bypass, eliminate or change the reason they got caught for? You were suppossed to read AND agree to the ToU and the CoC when making your account. YOU obviously did and didn't care because you made a PSN ID you thought was funny, but knew it was against the rules. Sony made THEIR RULES for THEIR FORUMS AND THEIR NETWORK. Don't like them? Make YOUR OWN FORUMS, YOUR NETWORK  and then, YOU CAN MAKE THE RULES.

Message 4 of 28 (395 Views)
MVP Support
Registered: 04/12/2010
Online
19726 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

When you rule the world you can decide what is fair punishment or not.

 

Until then would you be willing to bear the costs associated with monitoring, cataloguing and enforcing some kind of three strike rule?  This isn't kindergarten - gaming is a luxury item.  How hard can it possibly be to follow the rules?  Apparently very hard for some who then whine and complain about rules being too strict.

 

And personally I love what you describe as the German approach - "No" and "hang up".  This should be applied universally until adults wake up and stop behaving like spoiled children.

** Use a unique password for your PSN ID - one you don't use anywhere else **
** Engage brain before putting mouth in gear ** ** two-step verification - use it **

”Signature-1.jpg”
MVP Terms and Conditions ________________(=^‥^=)________________ Forum Rules of Conduct
========== SONY Customer Service 800-345-7669 or Link to Live Chat ==========

Message 5 of 28 (394 Views)
MVP Support
Registered: 01/09/2010
Offline
44747 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

@PGSP213

 


PGSP213 wrote:

Well I agree with you, and in your post you mentioned that "You accept the ban, but you don't accept the ban?" well - I accept the punishment for my own mistake; and I (now) understand what I did wasn't entirely the best option; however, I do find the punishment a little too overkill in the aspect of what has happened. 

 

Let's look at other cases I have seen on these very forums - one guy took a payment back via PayPal from Sony because he wanted a refund for the game, he was banned. Sony then gives him the option of paying off and settling that "debt" to enable his account again. 

 

Another user by the name of iJihad which made headlines all over, was banned for "offensive" name because it "incited hatred" or other reasons; he was then - after national media attention - allowed to change his name and recover his account. 

 

While I agree, Sony PSN is made up of all people from all walks of life, I just find it a little hard that a silly username - regardless of intent - is instant perma-ban in this aspect. It's treating the entire community as if nobody has ever seen or heard a swear in their whole life. And this isn't a good thing. Perhaps Sony giving me the option to take all my content to my new account would be a welcomed thing, however, after 20+ emails asking Sony to consider this or a name change, they will still not budge. And calling the German support line is not the best option either - because they simply say "no" and hang up. 

 

And perhaps a 3 strike rule would encourage those to do things bad twice only to behave after the third time - however, in most cases - I (and many) would assume that responsibility would ensue. In my case, I made a username which I thought wouldn't be offensive. Simply because it is an account in Germany, and this name is in English and most people wouldn't know what it is - however, that proved to be false thinking. 

 

So sure, I disagree that Sony should perma-ban for a silly thing - and then inform people that it is "not possible to enable a name change" as this is not true. A name change is an option they can do. But they will not do, for their own policies. 

 

I would assume a better system would be based on "points" like a driving license, you get a maximum of 3 points against your name - and then you're done. With each offense consisting of a specific set range of points. For example - sending a racist/hate message would consist of 1.5 points. Creating an offensive name would be 2 points and a forced name change. Etc.


The first intance you've mentioned needs a little explanation, it is true that if one instigates a chargeback to ones bank, Paypal account or credit/debit it results in an automatic "ban", however that ban isn't really a ban, it's a suspension, & it's a suspension because if the funds are repaid to Sony the account is returned to the owner forthwith.

 

The other instance you have mentioned is VERY extreme indeed, I don't know the story behanind it, but if they went to the national press & basically caused quite a stink then it appears that Sony rather than have the bad publicity gave in / changed their minds & agreed to the change. I think I even said in my initial response to you that sometimes Sony has indeed offeed the option of changing a PSN ID name to another with the transfer of some data like friends to it, but that seems to not be happening too much anymore, or maybe that is the German / EU policy I don't know.

 

Just to add, these are the North American support forums, it may be that German / EU support does not offer because of policy the option to change ones PSN ID for another, only they can confirm or deny that for you.

 

Support for your region can be accessed using the link below if you need it:

 

Country - PlayStation

 

BRIT-KO

CMNTY_SIG_MVP_300x50_002B.jpg

Customer Service Available Mon-Fri 8am - 8pm
General Enquires - 1-800-345-SONY (7669)
Account & Billing Support -1-877-971-SONY (7669)

Live Chat Available Mon-Sat 6am-10pm PST & Sun 6am-8pm - LiveChat
Message 6 of 28 (385 Views)
First Son
Registered: 03/02/2017
Offline
7 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

I honestly think they should offer a name change option before a permaban. I've never been banned, but I sure would love to change my username, seeing as I've had the same one since the ps2 when I was in high school, and a change is probably in order. It's not costly or time consuming to allow someone to change their username. So why not make it an option?

I agree people should take the terms seriously and not create racist or offensive names so everyone can enjoy the service. I just don't think it would be difficult for Sony to quit being greedy and give people alternatives rather than having to buy all their stuff all over again. That's all it is: Greed.

Message 7 of 28 (377 Views)
MVP Support
Registered: 04/12/2010
Online
19726 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

lildoza04 wrote:

I honestly think they should offer a name change option before a permaban. I've never been banned, but I sure would love to change my username, seeing as I've had the same one since the ps2 when I was in high school, and a change is probably in order. It's not costly or time consuming to allow someone to change their username. So why not make it an option?

I agree people should take the terms seriously and not create racist or offensive names so everyone can enjoy the service. I just don't think it would be difficult for Sony to quit being greedy and give people alternatives rather than having to buy all their stuff all over again. That's all it is: Greed.


It has nothing to do with cost or time right now - the ability does not exist to simply change the PSN ID the way the current database is designed and structured.  Of course, the time and cost would come into play if and when a new database is designed and implemented.

 

And greed comes into the equation how, exactly?

** Use a unique password for your PSN ID - one you don't use anywhere else **
** Engage brain before putting mouth in gear ** ** two-step verification - use it **

”Signature-1.jpg”
MVP Terms and Conditions ________________(=^‥^=)________________ Forum Rules of Conduct
========== SONY Customer Service 800-345-7669 or Link to Live Chat ==========

Message 8 of 28 (374 Views)
Reply
0 Likes
VP of Gaming
Registered: 03/01/2010
Online
26657 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

A name change option won't discourage immature idiots from making offensive names.

 

It would actually encourage it. 

 

Grow up and accept the consequences. You knew the chances you were taking.

Message 9 of 28 (360 Views)
Limit Breaker
Registered: 03/14/2007
Offline
18820 posts
 

Re: Your thoughts on PSN Banning?

Mar 2, 2017

I'm mixed on my view of this. Your name wasn't exactly offensive, but it certainly wasn't funny either. 

 

 

I'm fine with the ban. The rule was given with no offensive names, etc. Break the rule pay the price.

 

That said, I'm mixed because if they had a name change feature you could have gone on with gaming and changed the name. Since it isn't a viable option for all, there might need to be a change their, btu thtat is up to Sony to enginner.

 

The US has had the rare option of changing a PSN ID. If you call and own up to your mistake and beg for a one time change, they have done it. It completely destroys your account, but you getto keep your purchases. 

Contact PlayStation Support
Chat with a PlayStation Specialist 
Mon - Sat, 6:00AM - 10pm , Sunday 8am-8pm Pacific

Consumer Services and Technical Support____ 1-800-345-7669
Mon - Fri, 8:00AM - 8:00PM Pacific
Playstation Network Accounts and Billing Support____1-877-971-7669

Playstation Forums Support MVP. I do not work for Sony. Just a helpful gamer.
Message 10 of 28 (345 Views)
Reply
0 Likes